Deposit Required: A non-refundable 25% deposit is required at the time of booking to secure your appointment slot. The deposit is applied toward your final service total.
Pricing Estimates: Online prices represent starting base rates ("From" pricing) and are subject to adjustment based on vehicle size, location, and pre-existing condition.
Additional Work & Surcharges: Steppe Above Detailing reserves the right to charge an hourly rate of $60 (or proportion thereof) for any scope of work outside the original booking.
Hazardous Materials: A minimum 20% surcharge applies to vehicles with excessive pet hair, urine, vomit, blood, mold, feces, or other biohazards.
Taxes: Stated service prices do not include applicable local and state sales taxes.

Mobile Utility Access: For mobile appointments, clients must provide safe, working access to an outdoor water spigot and a standard 120V electrical outlet within 50–75 feet of the vehicle.
No Utility Access: If water and electricity are unavailable at your location, we will utilize our safe rinseless wash method (suitable for lightly/moderately soiled vehicles) or arrange for the vehicle to be serviced via our drop-off option.
Drop-Off Services: Drop-off vehicles must arrive at the scheduled start time and be picked up within the agreed completion window.
Safe Service Environment: Mobile services must be performed in a lawful, safe, and accessible area (off-street driveway, authorized parking bay, or garage).

24-Hour Notice: We require at least 24 hours' notice to cancel or reschedule any appointment.
Late Cancellations & Same-Day Changes: Cancellations or changes made with less than 24 hours' notice will forfeit the 25% deposit.
No-Shows: Failure to be present at the scheduled time/location or failure to provide access to the vehicle will result in forfeiture of the deposit and the full service cost being charged.
Weather & Operational Adjustments: Steppe Above Detailing reserves the right to reschedule or modify appointments due to severe weather, equipment maintenance, or technician safety without penalty.

Personal Belongings: Clients must remove all personal items, valuables, money, child car seats, and loose belongings from the vehicle prior to service. We are not liable for lost, damaged, or discarded items left inside.
Vehicle Condition & Pre-Existing Damage: All vehicles are serviced at the owner's risk and must be in condition to withstand normal cleaning and restoration processes. Steppe Above Detailing is not responsible for pre-existing clear coat failure, oxidized paint, loose trim, or cracked glass.
Battery Discharge: Detailing requires doors and compartments to remain open. While technicians take precautions, we are not liable for discharged batteries during or after service.
Right of Refusal: Steppe Above Detailing reserves the right to decline or halt service for unsafe conditions, abusive behavior, or unrealistic demands outside agreed service boundaries.