Pricing Terms & Conditions

  • We have a minimum call-out charge that varies by location.

  • SteppeAbove.com reserve the right to charge an hourly rate of $60 (or proportion thereof) for any work that is not within the boundaries of the booking

  • A minimum of 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

  • Our prices are based on detailing the location, type of car, and condition of the vehicle and will be advertised as a FROM price.

  • SteppeAbove.com reserves the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.

  • SteppeAbove.com reserves the right to amend any price during the detailing should it differ from the original estimate

  • Prices online do not include any local and/or state taxes that apply to services.

Cancellation Terms & Conditions

  • We require 24 hours notice to cancel any booking/detailing service.

  • Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost.

  • Same-day appointments that are canceled will incur a charge of 25% of the service cost.

  • SteppeAbove.com reserves the right to take full payment if a booking is canceled on the day without prior agreement.

  • SteppeAbove.com reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

  • SteppeAbove.com reserves the right to alter a booking or move a booking in accordance with its staff levels, weather conditions, and/or equipment failure without penalty to the company.

  • Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Booking Terms & Conditions

  • Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing

  • SteppeAbove.com will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

  • All vehicles are cleaned at the customer's own risk and must be able to withstand normal cleaning processes.

  • SteppeAbove.com or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

  • We cannot guarantee any firm times when accepting your booking.

  • Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival

  • We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by PayPal.com.

  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

  • All vehicles are cleaned at the customer's own risk

  • All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at the time of booking and may be canceled at any time at the sole discretion of SteppeAbove.com. 

  • SteppeAbove.com reserves the right to refuse service to anyone.

  • SteppeAbove.com reserves the right to refuse or deny customer demands above and beyond the booked detailing

  • SteppeAbove.com will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered